Last Updated: July 2026
Sierra Memorial has served families since 1979, and we treat the information you share with us with the same care we bring to the memorials themselves. This policy explains what we collect, how we use it, and the choices you have. If anything here is unclear, call 775-323-1835 and we will explain it plainly.
1. Information We Collect
When you work with us, we may collect:
- Your name and contact information, including phone number, email, and mailing address
- Memorial design preferences you share during the design process
- Cemetery and burial information needed to meet cemetery requirements
- Payment information, which is processed through third-party payment processors
- Photographs and artwork you provide for your memorial design
2. How We Use Your Information
We use the information you provide to:
- Provide memorial design and fabrication services
- Communicate with you about your order and design proofs
- Process payments
- Coordinate installation with your cemetery
- Respond to your questions and inquiries
- Improve our services
3. Information Sharing
We never sell your personal information. We share it only in limited circumstances:
- With cemetery administrators when needed to secure installation approval
- With trusted service providers who help us operate, such as payment processors
- When required by law
- With your explicit consent
4. Data Security
We take reasonable measures to protect the information you share with us. That said, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We keep your information for as long as necessary to fulfill the purposes described in this policy and to meet our legal obligations. Design proofs and order communications may be retained for our records and for warranty purposes — this is often to your benefit, since it lets us reference your original design years later for repairs, additions, or companion memorials.
6. Your Rights
You may:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information, subject to legal and business requirements
- Opt out of marketing communications at any time
To exercise any of these rights, reach us through our contact page or the details below.
7. Cookies and Tracking
Our website may use cookies and analytics tools to understand how visitors use the site. You can control cookies through your browser settings.
8. Third-Party Links
Our site may link to external websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies.
9. Children’s Privacy
Our services and website are not directed at children under 13, and we do not knowingly collect information from them.
10. Updates to This Policy
We may update this policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page.
11. Contact Us
Questions about this policy or the information we hold? Contact Sierra Memorial directly:
- Phone: 775-323-1835
- Email: info@sierraheadstone.com
You can also review our Terms of Service, browse frequently asked questions, or see our published pricing for details on how orders work.