Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name and contact information (phone, email, address)
• Information about memorial design preferences
• Cemetery and burial information
• Payment information (processed securely through third-party processors)
• Photographs and artwork provided for memorial design

2. How We Use Your Information

We use the information we collect to:

• Provide memorial design and fabrication services
• Communicate with you about your order and service needs
• Process payments and manage billing
• Coordinate installation with cemeteries
• Respond to your inquiries and provide customer support
• Improve our services and website experience

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• With cemetery administrators as necessary for installation approval
• With trusted service providers who assist us in operating our business (e.g., payment processors)
• When required by law or to protect our legal rights
• With your explicit consent

4. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Design proofs and communications may be retained for our records and warranty purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt-out of marketing communications

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website usage. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Sierra Memorial
Phone: 775-323-1835
Email: info@sierraheadstone.com